FAQ
How do I choose the right size for my pet?
➤ Each of our styles has its own unique size chart, as sizing can vary by design and material. Be sure to check the specific size chart listed on each product page before ordering.
What measurements do I need to take?
➤ You’ll typically need your pet’s neck, chest (girth), and back length. Please note: the tail is not included in any of our measurements. Always refer to each product chart for the most accurate fit.
Do your clothes work for cats too?
➤ Yes, our clothes are made for both dogs and cats.
What materials do you use?
➤ We use soft, pet-friendly fabrics like cotton, fleece, and cozy blends. Material details are listed on each individual product page.
SHIPPING / RETURNS
How to track my order?
➤ Once your order is shipped, a tracking number will be sent to your email so you can follow its progress.
Where does The Chou Pet ship from?
➤ All of our clothing is designed and crafted in Los Angeles, California. We ship directly from Los Angeles and proudly offer worldwide shipping, so your furry friend can enjoy our styles no matter where you are!
How do I track my order?
➤ All of our shipping methods include tracking. Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor your package's journey. If you need any assistance with tracking or have questions about your order, please don’t hesitate to [contact us].
How do I start a return or exchange?
➤ We accept returns within 15 days of merchandise receipt.
➤ Please refer to our Return & Refund Policy for full details. If you received a damaged, defective, or incorrect item, contact us directly so we can assist you.
Who is responsible for the return shipping costs?
➤ We will cover return shipping fees if you receive a damaged, defective, or incorrect item. For returns or exchanges due to reasons like sizing issues or change of mind, the customer is responsible for the return shipping costs. If you have any questions about your order or the return process, please feel free to contact us, we’re happy to assist!
How long does it takes to deliver my order?
➤ All orders are shipped within 3 business days after your payment has been successfully processed. Once shipped, our typical delivery timeframe is 6–10 business days. For more information, please refer to our Shipment & Delivery Policy.
Shipping Method / Estimated Shipping Time /
➤ United State
Standard Shipping : 6~10 Business days
Expedited Shipping : 2~5 Business days
➤ Europe & Other Countries
Standard Shipping : 7~14 Business days
Expedited Shipping : 6~12 Business days
ACCOUNT
Do I need an account to make a purchase?
➤ You can order without an account. However, creating one allows for faster checkout by saving your address and payment info. While not required, we recommend setting up an account for added convenience.
How do I contact customer service?
➤ You can reach us anytime via [contact us]. We typically respond within 24–48 hours and are happy to help with any questions!